Visitor

 • 

1 Message

09/19/2026 12:38 AM

moving internet service but would like to keep at current address for a few more days

I want to establish service at my new Belmont address while keeping my existing service active at my Redwood Shores address for a while. I don't want the old service disconnected until 09/28

Oldest First
Selected Oldest First

Official Employee

 • 

2.7K Messages

3 days ago

 

user_kjllse Good morning, and thank you for reaching out to our Xfinity Forums Team to set up new services! I'm happy to help you get services set up at your new address. Please send us a Direct Message with your name and new service address. 
 

1-Click "Sign In" if necessary.

2-Click the "Direct Messaging" icon.

3-Click the "Start new conversation" (pencil and paper) icon.

4-In the "To:" line, type "Xfinity Support".

5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6-An "Xfinity Support" graphic will replace the "To:" line.

7-Type your message in the text area near the bottom of the window.

8-Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514 

 

(edited)

forum icon

New to the Community?

Start Here