Visitor
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1 Message
moving internet service but would like to keep at current address for a few more days
I want to establish service at my new Belmont address while keeping my existing service active at my Redwood Shores address for a while. I don't want the old service disconnected until 09/28


XfinityKassie
Official Employee
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2.7K Messages
3 days ago
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
(edited)
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