Visitor
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1 Message
Moving isn't so easy
The worst experience ever. After being a dedicated customer for over a decade, I had to cancel my service. The only way to resolve the issue was to open a business account with a 2 year contract or provided numerous documents. Moving states was difficult enough. Your representatives have an attitude of it it what it is.... But they make sure to tell you to return all the items or you'll be charged for that too. This is the worst experience ever!! After over a decade of business this is how you treat your valued clients? This is the end of our relationship. I will not be back! Thanks for being the worst part of the move. Its definitely NOT EASY with XFINITY!
XfinityEva
Official Employee
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2K Messages
26 days ago
Hey there! I am so sorry to hear that you had an unpleasant experience with your last move. We would love to help in any way we can. To learn more about your experience and provide support, please send us a direct message with your full name and service address.
To send a direct message:
• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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