Visitor
•
1 Message
Moving Issues!!
So I just moved, and the only two options I saw were to have an installation kit sent or to have someone come and install the new services. So I went with the installation kit because it was cheaper and I already have an Xfinity modem. It doesn't get here in time for me to move so I got my old modem activated and good to go.
Then I get the installation kit and it's a new modem? I don't need it and I know I'll be charged if I don't return one. After trying so many times to call and get someone live, or on a chat that takes so so long and always gets disconnected I have a new modem working, but says offline on the app and I can't connect my extender pods.
On top of that they told me my bill was increasing $20 for the same services? I've had the same rate for the last few years so it is weird that they would just now randomly increase the price when I am moving...
XfinityRoberto
Official Employee
•
1.9K Messages
2 days ago
Good morning and welcome to Comcast! Congratulations on your recent move. I am sorry to hear that your modem is showing offline and that you price increased. You are in the right place and we are happy to take a look at this for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
0
0