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user_6s5125
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09/20/2026 3:17 PM

Moving on 10 October

Hello,

I will move from my current place [Edited: "Personal Information"] on the 10/10/2026. 
Is it possible to step the Xfinity service as from 11th October ? 

Can I return the box in one of your shop on October 10th? 

Thank you for your return,

Vince 

[Edited: "Personal Information"]

Question

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Updated 

2 days ago

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XfinityCliff

Official Employee

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691 Messages

2 days ago

Hello @user_6s5125 and thank you for reaching out on our Xfinity Community forums. We're here to help.  

Moving can be a busy time, and it's completely understandable to want to make sure your Xfinity services are handled smoothly and on the schedule that works best for you.

We'd be happy to review your account and discuss the options available for stopping service effective October 11, as well as answer any questions about returning your equipment.

Please send us a Direct Message* with your full name and complete service address so we can take a closer look.

 

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.

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