Moving Service but New Unit Not Showing Up

Good afternoon @user_vd7x9n, and thank you for reaching out to our dedicated Communities team on our Forums today, we appreciate it and hope you are otherwise having a fantastic Tuesday so far! I see that you will moving your Internet service on November 11th but are having trouble locating your unit when searching your address, thank you for letting us know. Rest assured, our team is the right team to help with getting your service transfer set up properly. Let's first review the address further to make sure it is in our billing system, if not, we can create a ticket to get it added and then set up the transfer. I know moving can be stressful and we want to make this transition as seamless as possible for you! To get started, can you please send us a Direct Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers? 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We look forward to working with you further.