Visitor
•
1 Message
Moving service problem
I submitted a request to move my service to my new apartment but the set up is not succeeding. My account shows the new address but setup does not complete. The light on the tower continues to blink white. I am using the app to do the setup, it scans the QR code on the gateway fine but connectivity never completes.
XfinityRichard
Official Employee
•
2.5K Messages
11 days ago
Hi there, @user_nazt3r ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are experiencing with your services. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
0
0
XfinityAmira
Official Employee
•
4.4K Messages
11 days ago
I'm delighted we were able to support you in getting the modem successfully activated at your new apartment, user_nazt3r. I'm also happy the internet is now up and running on your end. It was a pleasure working with you, and please be sure to reach back out to us Publicly for any future service needs. Thanks for being the best part of Xfinity!
0
0