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user_94jr46
1st Topic

Visitor

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1 Message

Saturday, July 5th, 2025 5:08 PM

Moving

I am moving to a new house and you all keep telling me the address is coming up as a business and it is not! You tell me to call a number to resolve this and I get the same [Edited: Language] I Ned to speak to a live representative 

Question

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Updated 

12 hours ago

 • Edited

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XfinityBenjaminM

Official Employee

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2.2K Messages

12 hours ago

 

user_94jr46 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you've had some trouble getting your services set up. We'll be happy to investigate this further and see what we can do to help. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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