Multiple Agents Have Lied to Me and Now I Can't Even Speak to a Person

user_ac6ir8 Thank you so much for reaching out for help with your payment arrangement. Once an arrangement is set up this is not the experience we want anyone to have. Arrangements are set up in your Xfinity app. If you check your Xfinity app in the payments section and select the past due amount and then a different date to make your payment a box should come up with a confirmation if you have an arrangement set up. If one is not set up the box will say if you pay $XX.XX by XX/XX date you would qualify for an arrangement. If that portion was not previously set up that may be why you were interrupted. If you get a message that the arrangement is already set up let me know.