Visitor
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1 Message
Multiple areas with cable above ground
HOW DO I REPORT AND HAVE SOMEONE COME BURY A CABLE THAT IS ABOVE THE GROUND WITHOUT HAVING AN ACCOUNT?
Visitor
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1 Message
HOW DO I REPORT AND HAVE SOMEONE COME BURY A CABLE THAT IS ABOVE THE GROUND WITHOUT HAVING AN ACCOUNT?
EG
Expert
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113.2K Messages
23 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeff
Official Employee
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115 Messages
23 days ago
Hello @user_n95x0j thanks for reaching out to us here on the Xfinity Forums, and thank you, @EG for moving the post, so it would be brought to our attention. We are the right team that can start the process to take care of the cable that needs to be buried. Could you please send our team a direct message with your full name and full address?
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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