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user_lxe4q4
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Tuesday, July 21st, 2026 12:46 AM

Multiple broken promises

First promise was that I would be getting my free peacock subscription after xfinity and peacock renewed some type of agreement a month or 2 ago. Second, I was told that I was eligible for the XER10 and with wifi 7 and I asked for an email confirmation that I would be getting one shipped and she sait that I should be getting an email shortly or later. It's been 2 days now and now there is no proof of my conversation and I am having to chat again for the 3rd time im on these matters..

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12 days ago

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EG

Expert

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119.7K Messages

12 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityPeterH

Official Employee

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2.9K Messages

12 days ago

 

user_lxe4q4 I would be reaching out and sharing my feedbac and looking for some answers too. We can take a look at your account and make sure everything is correct. Please send us your full name and address via our DM. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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