Regular Visitor
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10 Messages
Multiple cable modems on my account.
I have been around, up, down and sent to dead ends online. Was sent to the XFinity App on my which also produced no results. I have two Arris cable modems listed on my account which have been disconnected and replaced with one approved NetGear cable modem. I want to remove the two Arris modems from my account. Sounds simple, right? Shouldn't I have some control of my equipment? If not, would someone in Comcast please remove the unused cable modems. Thank you.
EG
Expert
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114.1K Messages
19 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJanelle
Official Employee
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1.9K Messages
19 days ago
Hey @czsteve4 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out about your modems. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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