Visitor
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2 Messages
Multiple emails and texts repeatedly received from xfinity new connections
I keep receiving texts and emails every time we leave the house or even go outside and come back in. It's driving me crazy. These are both verizon samsung phones that we have had for about 2 yrs now and it just started doing this a month or 2 ago. We didn't change anything on verizon or xfinity and I tried th option on xfinty to forget device connection and then reconnect each of the phones but it doesnt stop the messages from coming. Also, everytime I get in my car, android auto has unpaired my verizon samsung from android auto and I cant use waze app. It's illegal to touch handheld phone while driving or stopped at headlight or even in a drive it. Thank you. Teresa
A device called Teresa-s-Z-Fold6 just connected to your home network for the first time. Set up in the Xfinity app. Get the app at https://xfinity.com/apps Txt help or stop
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XfinityRay
Official Employee
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4.3K Messages
5 days ago
Hi there, @user_myuwdi! We are happy to help with the notifications you are seeing. The Xfinity app provides notifications for new device connections to your WiFi network. These alerts inform you when a new device joins your network for the first time, helping you monitor network activity. To manage these notifications, you can adjust your preferences in the app by going to Account, Account Settings, and then Notification settings. This link shows how to manage your Xfinity notifications in the Xfinity app, https://www.xfinity.com/support/articles/xfinity-xfi-notification-center. Please let me know if that helps!
If you want to assign devices that are connected to your network to users this link shows how, https://www.xfinity.com/support/articles/xfinity-xfi-manage-profiles.
For your car and phone becoming unpaired, that would not be on our side of things. You would need to reach out to your mobile provider on that concern.
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