Visitor
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1 Message
Multiple Outages and Poor Service
I have had multiple outages in my area in the past weeks. When my service is working I have lost connection to multiple Zoom calls because of an unstable connection and the poor cable signal has caused a consistently blocky and pixelated picture. I expect this to be fixed and I expect a reimbursement credit for poor service.
XfinityChristy
Official Employee
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2.9K Messages
6 days ago
Hi there @disappointedcustomer157, thank you for reaching out. I'm sorry to hear you've been dealing with repeated service interruptions and connection issues. I know how frustrating that can be as someone who also works from home. I'd like to take a closer look at what's been going on in your area and review your account to see how I can help. Please send me a direct message with your full name and service address, and I'll be happy to investigate further.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
I look forward to hearing from you and working with you to get a better understanding of what's causing these problems.
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user_6897d3
Visitor
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3 Messages
4 days ago
As a fellow customer myself, all I can say is good luck! We’ve had internet service through xfinity for ten years. Every year it seems to get worse with more constant outages and dropped service. Their customer service agents are friendly, but seemingly are unable to resolve anything tech related. When you need a tech, you’re lucky to get an appointment in less than five days. A credit for [Edited: "Language"] service would be a start, but a credit for missed work is what is warranted! We don’t have many options in our area or we would have changed providers years ago.
(edited)
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