Hey there, user_40p15k, thanks for reaching out through Xfinity Forums regarding your DVR services. We want to ensure you are able to record the shows you enjoy. I know I rely on my DVR services for recording shows while I am out of the house as it is so convenient. Have you been getting an error message when you try to set up the recording?
Here is a link to our DVR settings, https://www.xfinity.com/support/articles/x1-dvr-overview.
My dvr recorded The Neighborhood twice and didn't record Poppy's House. I play the recording of Poppa's House - only Neighborhood. 🤣
Coincidentally, I recently learned my new neighbor just streams. No box hundreds less of a price tag for his service than mine. My next door neighbor, 10 ft from my home pays a 1/3 and gets all the shows and movies from Xfinity. 🤔
Greetings, @CapriciousOne! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about reducing your monthly charges. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJeniece
Official Employee
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2.4K Messages
1 month ago
Hey there, user_40p15k, thanks for reaching out through Xfinity Forums regarding your DVR services. We want to ensure you are able to record the shows you enjoy. I know I rely on my DVR services for recording shows while I am out of the house as it is so convenient. Have you been getting an error message when you try to set up the recording?
Here is a link to our DVR settings, https://www.xfinity.com/support/articles/x1-dvr-overview.
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CapriciousOne
1 Message
26 days ago
My dvr recorded The Neighborhood twice and didn't record Poppy's House. I play the recording of Poppa's House - only Neighborhood. 🤣
Coincidentally, I recently learned my new neighbor just streams. No box hundreds less of a price tag for his service than mine. My next door neighbor, 10 ft from my home pays a 1/3 and gets all the shows and movies from Xfinity. 🤔
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