1 Message
My 2-year promotional plan ended and I need to change my plan
Hello! I signed up for my xfinity internet 2 years ago with a promotional price at $25/mo. That two year price had just recently expired now leaving me paying about $85/mo which I cannot afford. Is there a way to contact someone to help me look for a new promotional deal? If I cannot find a new deal I will most likely have to cancel which would be a hassle I don't want to currently deal with. Thank you!
EG
Expert
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109.9K Messages
13 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityWilliam
Official Employee
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1.2K Messages
13 days ago
Thank you for reaching out to us. I understand how unexpected bill increases can be stressful, especially when you're trying to manage your budget. Let's explore some options to help you find a plan that fits your needs. 😊
Exploring New Promotional Deals
We appreciate your loyalty as an Xfinity customer, and we want to ensure you continue to enjoy our services at a price that works for you. Here are a few steps we can take:
Check for New Promotions: We often have new promotions that you might be eligible for. Let me check the latest offers for you.
Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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