My 898 minutes on hold with Xfinity Customer Service

You heard it right. In the past six days, I've had more than 20 phone interactions with numerous Xfinity mobile agents trying to migrate my three cell lines from a "NOW Mobile and NOW Internet" package back to the more reliable "Xfinity Mobile and Xfinity Internet" package. What happened? I'm not sure which of the reps did it, but rather than simply migrate the three phone numbers, they cancelled them and created two (and not three) new phone numbers in the new package. When I phoned, repeatedly I was asked for the IMEI numbers and phone numbers of our three phones. The agent said they needed to text the NOW division technicians, who were the only ones who could help with the migration of the three lines. But the NOW techs did not answer their text messages (or "instant messages") by their Xfinity colleagues. In other words, the NOW tech division is understaffed or not responsive to requests by their fellow Xfinity team members. Repeatedly, I was placed on long holds. One call lasted 157 minutes!!! Another was 118 minutes, another call was 109 minutes, another was 106 minutes, another was 77 minutes, and 40 minutes, and 20 minutes, and 21 minutes and 34 minutes. And there were shorter interactions. On three occasions, by three different agents, I was told "NOW techs are not answering my request" to help with this matter. I'm done! I cancelled two work meetings and one family commitment to deal with this issue. Presently, we are going to lose our phone numbers because they have been "cancelled" by an anonymous tech in the NOW division, and the two new numbers now are active, but we don't want NEW numbers, we want our old numbers. Each of us in our household rely on our phones for our professional contacts and will experience harm as a result of this mess. I'm ready to turn to social media folks, like Clark Howard, or Kim Komando, or Marcus Brownlee. As well as local media outlets. Future customers of NOW programs, beware they are understaffed and not responsive. And the in-store folks simply handed me a card with a phone numbers saying: "Call this number, we cannot help you with NOW tech support." This has been an odyssey I hope no one else has to endure. Caveat emptor. I will take suggestions as to other venues to share my experience: maybe Spanish-language media outlets, social media, local radio program, local newspaper....Any other suggestions? Thank you!