Visitor
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1 Message
My account is not showing up
It’s been over 3 months now that i’ve cancelled my WIFI subscription with you because no one showed up to install it. Event since i cancelled it, my xfinity mobile services are not showing at all in the system, i have called you several times and haven’t get it solved, i went to a local store and they told me that my account was deleted and that there is no record of it. Of course i haven’t been able to make a payment because you guys erased my account and i keep getting emails about it. I want to keep my mobile service but you’re making it impossible for me. Please i need this resolved as soon as possible.
XfinityBradM
Official Employee
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1.7K Messages
26 minutes ago
@user_u089v2 To confirm, did you have Xfinity Mobile service prior to setting up your Xfinity Internet account? One of the main qualifiers to start Xfinity Mobile is to have an active or pending installing for Xfinity Internet. If that service was never installed or never went active the Xfinity Mobile service would not have gone active or would have been canceled.
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