1 Message
my address is blocked
My address is blocked for service due to family members starting service and not paying bill. Now that I want to switch to Xfinity I'm not able to; so the family requested has pass away how would this work in my case ?
EG
Expert
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107.1K Messages
1 month ago
The concern is not "Channels And Programming" related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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1.6K Messages
1 month ago
Hello, @ramiroc68. I'm sorry for your loss. My condolences to you and your family. I would be more than happy to review the status of the address to see what's needed for you to activate your own account.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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