Visitor
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1 Message
My honest review
Never in my life did I think I’d be making a post here, but here we are.
For the amount of money Xfinity charges, the service, customer support, and infrastructure should be far better. What you offer right now is a complete joke. Outages every single day, sometimes lasting 3–6 hours, and yet you still expect us to pay full price? Then you try to justify it with “we are doing better”? Please. Don’t make me laugh.
Xfinity was once the king of internet providers. Now, even T-Mobile Home Internet feels more reliable. On top of that, the hoops I have to jump through just to speak with a real person are ridiculous. And when you finally respond on here, it’s always the same empty script that makes it look like you’re helping—but nothing actually gets resolved.
This company has fallen so far it’s disgraceful. I’m already putting in my pre-order for MetroNet, because at this point, I bet even they’ll be better than what Xfinity has become.
Rating:
- Customer Service: 0/10
- Service Reliability: 5/10
Watch the fake reply from their ai bot …
XfinityLinda
Official Employee
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2.1K Messages
1 day ago
Thanks for meeting us here in our community about your service issues, @user_zyplp0. We're sorry to hear about your experience. We'll gladly look into the issues with your service if you'll allow us. If we may, please send us a Direct Message with your full name and complete service address.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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