My line, through the yard, was cut by another utility

Hello user_e9cc3d, and thank you for reaching out through the Xfinity Community Forums. I'm sorry to hear another utility company cut the line running through your yard. I'd be happy to take a closer look and help get the right repair process started. Please send us a Direct Message with your full name and service address so we can review the account and check what options are available. If your Xfinity services are currently affected, please let us know that as well.

 

I look forward to helping get this resolved for you. 😊

 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "Start new conversation" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message