1 Message
My modem is making noise.
My modem is making a loud cracking noise that is audible over the TV when sitting watching it. It can be heard even when the TV is not on. I have tried, without success, to speak with an agent from Comcast. I keep getting the AI generated agent, that promises me that it will connect me with a live agent. I can't find a phone number to contact anyone from comcast. I have been a customer for well over 20 years, and I am very disappointed with the customer service. I am sure this post will fall on deaf ears too.
EG
Expert
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107.1K Messages
1 month ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJosephA
Official Employee
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1.4K Messages
1 month ago
Hello, user_u8epu0 if you have a leased Xfinity modem we can ship out a replacement, or you can visit an Xfinity store. You can use the link listed to make an appointment. To have one shipped send us a direct message. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page.
https://www.xfinity.com/support/articles/schedule-appointment-online
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