Visitor
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1 Message
My phone will not work without wifi
My phone will not work without WiFi. All other phones on the plan seem to be working. I’m paying for service and not getting service!
Visitor
•
1 Message
My phone will not work without WiFi. All other phones on the plan seem to be working. I’m paying for service and not getting service!
XfinityJamesC
Official Employee
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3.3K Messages
2 hours ago
Greetings, @user_m72qdk! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with one of your phones, and I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved.
Can you tell me a little more about what's happening? Is your device showing an "SOS" label where the network signal should be, or is it showing something else? How long ago did this start happening? Have you already tried to power cycle your device, reset the network settings, etc.?
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