My Rewards membership changed from Diamond to Gold?

I know I was a Diamond member as recently as August 23rd based on emails and notices that I received. Lately, I noticed my membership is only showing as Gold. I have not changed any services or moved recently. I read that a system change caused this for many members. Is there a way that my Diamond can be restored?

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billbillw

Frequent Visitor

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10 Messages

9 days ago

Could an Xfinity Customer Service Rep please help me sort this out?

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XfinityDilary

Official Employee

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3.8K Messages

Thank you for posting on our community forums, billbillw. We'd be happy to help with your concern. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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9 days ago

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Customer Service

billbillw

My Rewards membership changed from Diamond to Gold?

billbillw

XfinityDilary

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