@user_th4ppz Thanks for connecting with us today. We can look to see if an appointment was scheduled for you. You can also check your Xfinity app or www.xfinity.com to manage your scheduled appointments. If I may help, please send me a Direct Message with your name and complete service address.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
EG
Expert
•
121.4K Messages
7 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityLinda
Official Employee
•
2.8K Messages
7 days ago
@EG I appreciate it!
@user_th4ppz Thanks for connecting with us today. We can look to see if an appointment was scheduled for you. You can also check your Xfinity app or www.xfinity.com to manage your scheduled appointments. If I may help, please send me a Direct Message with your name and complete service address.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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