1 Message
My service
I had been a loyal customer for years. Before I moved, I had requested to change my service location which seemed fine. When I moved my modem did not work. I contacted customer service and was informed of a new plan that was much leas expensive and included double the speed and an iPad. After giving personal information to secure and a payment of $75, they then decided to send a technician to figure out my internet. I confirmed multiple times what my monthly payment would be, with no added charges. The technician arrived and helped with my internet. I received the iPad , but I saw they added a SIM card that said it would be an extra $20 a month. When I contacted customer support, the online agent mentioned my account was inactive. I was on the internet at the time. They also mentioned there was no such service as a $60 a month service. I asked them to confirm with the previous transcript. The agent said he would check, but then left the chat. I cannot get a hold of a human on the phone. I am close to closing all accounts.
XfinityPaula
Official Employee
•
1.2K Messages
6 days ago
Hello user_xg0kfg. Thanks for sharing your experience with us on our Xfinity Forums. I'm terribly sorry to read of the trouble that you have had with us with your move. I know that moving is a hectic process on its own, so adding this trouble to it is certainly an unneeded interference. I would love to help out and figure out what happened in regard to the promotion and account changes.
I'm happy that our technicians were at least able to help out and get you connected, but I know that's only one piece of the puzzle. Please send us a direct message with your name and service address.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0