Visitor
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1 Message
My "shipping address" is an apartment and I cannot receive mail there.
I just placed an order for Wi-Fi and my address/"shipping address" is my apartment. I cannot receive mail at my address and do not have a PO box. Can someone please help me change my shipping address to the BILLING address I have on file?
XfinityThomasB
Official Employee
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2.3K Messages
20 days ago
KindredsMark
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
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• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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