1 Message
my technician did not show up. How do I contact dispatch
my technician did not show up. He waited on the curb and didn't come to the front door. How do I contact dispatch to send them out again
1 Message
my technician did not show up. He waited on the curb and didn't come to the front door. How do I contact dispatch to send them out again
XfinityJorge
Official Employee
•
2.6K Messages
7 months ago
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_p5e2j1
Visitor
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1 Message
1 month ago
Hello,
I am currently on the line and your representative keeps hanging up on me and I keep being passed around. I just moved and starting new service. I am on 24 hour call as I am in Oncology (stage 3 & stage 4 cancer patients). I called in to get assistance and this point escalated to speak with a manager as I need urgent service (dispatch scheduled). I keep being hung up on. I have been calling in and being hung up on for 3 hours now
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user_hld537
Visitor
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1 Message
14 days ago
My technician also did not show up. My appointment was 8-12. At 12, I used your chat feature and they said oh, they will be there in 15 to 20 minutes. Didn't show again. I chatted again, they said be patient...they will be there from 3 to 4. I chatted again. They said they will be there by 8. I called in to your new sales department and the guy I talked to looked and said well the technician came by at 11 and your gate was locked which was not true. I was also home the entire time and can see out the window to the front and the xfinity truck never showed up. I have been on the phone getting transferred for well over two hours now trying to talk to someone. Still no answers. One person said they rescheduled for tomorrow. I have a cable line laying in my yard right now and my job requires I have internet.
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