Skip to main content
user_uye363
1st Topic

Visitor

 • 

3 Messages

Friday, January 16th, 2026 8:54 PM

My Xfinity app only shows me the overview and account tabs.

I have tried everything but nothing seems to work. I can't even see the devices connected to the wifi. Can you help me?

Question

 • 

Updated 

17 days ago

10

1

0

Oldest First
Selected Oldest First
XfinityAlfonso

Official Employee

 • 

2.3K Messages

17 days ago

Hello user_uye363 thanks so much for bringing this issue to our attention! Have we tried uninstalling/reinstalling the Xfinity App, and when going through the App tabs, are you given any error messages? 

 

4

0

user_uye363

Visitor

 • 

3 Messages

@XfinityAlfonso​ I have uninstalled and reinstalled then I signed in and out then in again and nothing. And I don't have any errors that I know of.

Thumbs up

Reply

17 days ago

0

XfinityShawn

Official Employee

 • 

2.2K Messages

@user_uye363 What device are you currently using to access that? Can you try a different one to see if the same issue comes up? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Thumbs up

Reply

17 days ago

0

user_uye363

Visitor

 • 

3 Messages

@XfinityShawn I'm on an android and I've tried it on another phone and it shows the same stuff. I just want to see the devices connected to my wifi.

(edited)

Thumbs up

Reply

17 days ago

0

XfinityShawn

Official Employee

 • 

2.2K Messages

 

user_uye363 We can further helo on our end as I do appreciate you trying/troubleshooting on your own. We can help you further through DM. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 

Click "Sign In" if necessary

Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Thumbs up

Reply

17 days ago

0

forum icon

New to the Community?

Start Here