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user_mn0h6r
1st Topic

Visitor

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1 Message

Sunday, August 3rd, 2025

Need a faster tech appointment

My service is completely out, cable and Internet, since several days ago when a storm passed by. However, my technician appointment is scheduled till Tuesday, and it is impossible to reach a live agent. Can somebody please help me reach a real person who can help me get a tech sooner because I need WiFi to work 

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Updated 

2 days ago

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XfinityPeterH

Official Employee

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2.1K Messages

2 days ago

 

user_mn0h6r We are here for you and would be happy to see if any dates and times are open before your scheduled appointment. Please send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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