Need a human!

I’ve been trying to get my mom’s phone in memory care set up for nearly a month!! It’s beyond ridiculous that no one will take responsibility for getting this problem resolved so that I can actually call my 95yo mother. Please escalate this message to the proper person!

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XfinityJeff

Official Employee

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617 Messages

17 days ago

Good morning @user_r06v1y, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear that you have been having issues getting a phone activated, but you have come to the right place for assistance. Is the phone you are trying to activate a mobile phone, or a landline phone?

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user_r06v1y

Visitor

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7 Messages

It is not a mobile phone. It is plugged into a modem…which has been tested many times.

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17 days ago

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XfinityJeff

Official Employee

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617 Messages

Thank you for the information @user_r06v1y. Are you getting dial tone on the phone?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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17 days ago

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user_r06v1y

Visitor

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7 Messages

Yes, she can dial out but we can’t call in.

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16 days ago

0

XfinityJeff

Official Employee

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617 Messages

When you try to call the phone number, do you get an error @user_r06v1y?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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16 days ago

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user_r06v1y

Visitor

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7 Messages

Beeps… this number has been disconnected or is no longer in service.

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16 days ago

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user_r06v1y

Need a human!

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