New Poster
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4 Messages
Need a live person.
I have been talking in circles with the ai chat and the one on the phone. I added home phone for my aunt and the confirmation email had her equipment charges doubled adding up to over $400 a month. Example: 2 choice tv charges, 4 or more tv boxes+remote. I need help getting this fixed.
XfinityRaf
Official Employee
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591 Messages
26 days ago
Good afternoon @Sguffey29. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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