Need access to direct messaging ability with Xfinity

This is my first post so that I can get access to direct messaging. The line into my home is down due to Hurricane Helene and I've been unable to reach XFINITY to request a service call.

No TV service for two weeks.

Responses

EG

Expert

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107.1K Messages

1 month ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

@user_wtru8u Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines.

Please see this post about direct messaging the support team;

https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478

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XfinityBenjaminM

Official Employee

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1.6K Messages

1 month ago

user_wtru8u Hello! Thank you for reaching out to us here on our Community Forums. In the future, please wait for us to engage with your public post before sending a Direct Message. We mention this due to our Forums Guidelines and it is a violation to send an Unsolicited DM to an Official Xfinity Employee.

We see your DM and we will be replying to you there shortly but please follow the process going forward.

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Customer Service

user_wtru8u

Need access to direct messaging ability with Xfinity

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EG

XfinityBenjaminM

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