Regular Visitor
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5 Messages
Need an internet plan
I don't want to leave Xfinity but every time I call all they can offer me is the same price at $65 a month and cut the speed in half..I have been with Xfinity since the were Verto Cable! 40 years! I also have been with mobil since they provided it! They are telling me they can't offer me anything..I moved last October and was never informed about Xfinity Now or anything that could save money and I asked! I'm disabled and on a fixed income.. they shut my phone off and turned it back on three times. They changed my phone number without my authorization once. Thank God I caught it. It took me 2 months to get my phone working. I think I talked to about 150 customer service representatives and finally had to go to corporate. I was treated with disrespect lied to and my phone still isn't right I don't receive voicemail notifications. And this is how I'm treated after being a loyal customer for 40 years!




XfinityEricB
Official Employee
•
3.4K Messages
30 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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