need cable buried

Thank you for taking the time to create a post and share details of your experience. This helps other users that may be in a similar situation and assist with the process. 

We would love to continue assisting through direct message to get the details of your account and location of the cable. 

A few things to keep in mind about the drop (cable) bury process: 

Drop bury requests take an average of 14 business days from the date the technician submits the order request for the work to be completed. Delays may be caused by permits, weather conditions, utility marking, or other issues.

• Permits:
  • In some communities, we’re required to apply for and receive a permit before we can replace the underground cable line.
  • Permit approvals can take between five and 30 days.
• Weather conditions:
  • Weather conditions, such as snow and rain, can impact both the equipment used to bury the cable line and the ground conditions in such a way that we’re unable to dig.
  • Since weather is unpredictable, duration of these delays is also unpredictable.
• Underground utilities:
  • All utilities must either mark their lines or let us know they have no lines where we’re digging before our underground crew can begin.
  • Delays can happen in the survey process performed by public utilities.
• Other ussues:
  • Other delays can be caused by special events, area construction, etc. that may limit access, or we may need other equipment to perform the work.
  • Customers will be contacted with an estimated time of completion when these delays occur.
    
    

Winter hold

Winter weather prevents drop bury requests from being worked since we're unable to bury when the ground is frozen. When this happens a “winter hold” status may appear on the Drop Bury work order. 

• The work order may be entered during the winter months (typically November through April); however, the work won't be scheduled until the ground thaws.