Need cable Lines marked

@XfinityEricB​ We did contact our local 811, and when we received the call from Xfinity (since 811 contacts you) Xfinity wanted to put in new lines. We don’t need new lines, as we just need our current lines marked. I’ve repeated the process several times, all with the same conclusion. This is very frustrating!

We certainly do not wish for this process to cause any distress as I know it is very important for your cable lines to get marked soon so you may accomplish your projects. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.