Visitor
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2 Messages
Need Help Adding MC50 $50 Virtual Prepaid Card Promo to My Order
Hi, I recently placed an order for internet service and wanted to use the promo code MC50 for the $50 virtual prepaid card. During checkout, I couldn’t find anywhere to enter the promo code, so I wasn’t able to apply it before submitting my order.
I placed the order a few days ago, and my installation date is scheduled for tomorrow (12/13). Could someone from Xfinity Support please help add the MC50 $50 virtual prepaid card promo to my existing order?
Thank you!
XfinityEricB
Official Employee
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2.8K Messages
1 day ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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