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user_n8m7c9
1st Topic

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1 Message

Sunday, June 29th, 2025 4:25 PM

Need help after new move

Just moved recently and took my old Xfinity modem and other equipment with me. Let the system know I was moving and was confirmed for it. Now I can't reactivate the modem or other devices and can't get through the ai automated system or app to get it on properly. Please someone help.

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Updated 

2 days ago

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XfinityPeterH

Official Employee

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2K Messages

2 days ago

 

user_n8m7c9 I would be reaching out if I were in your shoes too. We are here for you. Please send us a DM with your full name and complete address:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e


 

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