U

Visitor

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1 Message

Friday, June 20th, 2025 4:52 PM

Need help disconnecting watch

Was told I can get a phone number for my kids watch. Second associate said that won’t work. Need to disconnect the watch that was activated. Thanks

Official Employee

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2.2K Messages

15 days ago

@user_4car3g

Thanks for reaching out to us, have you tried reaching out to our awesome Xfinity mobile agents regarding disconnecting your smart watch from your Xfinity mobile account? This link https://www.xfinity.com/support/mobile/device-troubleshooting?page=device/apple/watch-series-9/topic/device/unpair-watch-from-phone/6 has great information on how you unpair a device from your phone.

 

For further questions I recommend you reach out to our awesome Xfinity mobile agents via  888-936-4968 or chat with them here https://comca.st/3kgEpns for assistance 

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