Visitor
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2 Messages
Need help moving buried internet cable in yard.
I am getting a pool installed and the installation site will be partially on top of where the internet line is buried in my backyard. How can I submit a request to have the line moved over slightly? I don't need to have the pole location or entrance into the house moved, just reroute the buried line in a different direction.
EG
Expert
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121.4K Messages
9 days ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinM
Official Employee
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1.1K Messages
9 days ago
Hi @user_wcu473,
Sounds like some fun or relaxing times are on the way! Our team can help set up the survey for the line relocation. We'll need to gather some additional details via our secure direct message channel to get started on this. Please send our team a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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