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Swords
1st Topic

Visitor

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2 Posts

Thursday, May 28th, 2026 6:00 PM

Need help talking with a person.

No matter what I do, whether call or Xfinity assistant I can’t get through to a real person. Need to talk to someone about my account and Xfinity is not letting me.

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23 days ago

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XfinityJorge

Official Employee

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3.1K Posts

23 days ago

 

Swords Hi there! Thanks for using our Forums and for letting us know about the trouble you have had trying to get connected to an agent. Our team is here happy for the chance to work with you and address your concerns. Please tell us a little about what is going on so we can help. 

 

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Swords

Visitor

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2 Posts

Billing issues lead to a suspend and one live agent said I would be reconnected and still haven’t. Now that it’s been about 24 hours I can’t get ahold of a person.

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23 days ago

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XfinityJorge

Official Employee

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3.1K Posts

Gotcha, we are happy to look at the account to make sure everything reflects correct. Can you send me your full name and address over DM to get started? To send a "direct message" / "private message" message to Xfinity Support:
 • Click "Sign In" if necessary
 • Click the "Direct Message" icon
 • Click the "New message" (pencil and paper) icon
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 • An "Xfinity Support" graphic replaces the "To:" line
 • Type your message in the text area near the bottom of the window
 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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23 days ago

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user_6uuw76

Visitor

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1 Message

23 days ago

what kind of programs do you have for disabled people with internet. the bill keeps getting higher out of reach to keep up..can you help 

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