Visitor
•
3 Messages
Need help with Peacock after a move
I've completed a house move and taken Xfinity with me, which is working fine. Because I moved and kept service, I'm being invited to activate Peacock again, which I had at my previous address also via Xfinity. I can't activate the new account, because Peacock gives an error saying my email is already registered with another account (true) and to manage it via Xfinity. I've been round and round the menu settings and can't find any way to resolve this.
Can someone help? Perhaps all that's needed is removing Peacock from my account so I can re-activate it? Maybe it's because I still have two addresses showing on my account (the move was only on the 18th)?
XfinityJeniece
Official Employee
•
3.5K Messages
25 days ago
Hey there, @user_svdbmc, thanks for reaching out through Xfinity Forums regarding your Peacock subscription. I enjoy watching sports on Peacock so I want to make sure it is up and running for you! Have you already linked your new account to your previous account? Here is a link with the steps, https://www.xfinity.com/support/articles/switching-between-multiple-accounts. Does that help with accessing Peacock? It should be the same username as you were previously using at your other address.
4
0