Need Improved Communication

My yard has been flagged, spray painted holes dug and left a mess since Oct. No flyer or letter to let you know what is happening, expected timeline, expectation for property to be returned to original state or what happens if there is damage etc. I just keep getting more flags and more paint and have no idea why. Really poor communication with customers and the neighborhood in general. Have tried online chat and all they did was give me a phone number that simply chased me around in circles with no answers and never speaking to anyone. I just think this is poor service. People should know why their yard is being marked up. Perhaps how they will benefit. I am just very frustrated. Also should be aware if any outage may incur as a result of work being done. Very poor communication.

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XfinityNatalie

Official Employee

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611 Messages

26 days ago

Greetings, user_73q1ij! Thanks for posting on our Community forum. As a homeowner myself, I understand it is vital to have clear communication when outside repairs will be made near your home and yard. We can certainly look further into this for you.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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user_73q1ij

Visitor

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2 Messages

My question was not answered. I was asked to provide info using the Direct Message that I couldn’t find at page top as indicated. All the holes in my yard have either sunken or are mounded and I have no idea if or when these will be taken care of. I only know that fiber optics went in because one of the workers told me. Poor customer service all the way. I am thinking about looking into switching providers.

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18 days ago

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XfinityKam

Official Employee

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57 Messages

@user_73q1ijThank you for reaching out to us. I know how important proper lawn upkeep is. To address your concern, we’ll need to move this conversation to direct message since we’ll be collecting personal information. Could you let me know what options you’re currently seeing on your screen, since you weren’t able to find it at the top of the page?

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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18 days ago

0

Customer Service

user_73q1ij

Need Improved Communication

XfinityNatalie

user_73q1ij

XfinityKam

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