Contributor
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63 Messages
Need New Remote Controls
I am currently not able to get to a Xfinity store to get new remote controls. I have 3 remotes that are old and need to be replaced. Is it possible to have these sent to me?
Please advise,
Contributor
•
63 Messages
I am currently not able to get to a Xfinity store to get new remote controls. I have 3 remotes that are old and need to be replaced. Is it possible to have these sent to me?
Please advise,
Accepted Solution
XfinityLinda
Official Employee
•
2.9K Messages
2 days ago
Hi, @cpupro! Thanks for meeting us here today about the remote request. We're happy to help. Please send us a DM with your name and complete service address. We look forward to hearing from you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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