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user_h5e1fs
1st Topic

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3 Messages

Monday, December 1st, 2025 8:04 PM

Need Technician Appointment

My wifi is not connecting to devices across my apartment. I need a technician to come help. We have an Xfinity Wifi booster but the issue persists despite the device I want to connect to the wifi only being two rooms away. Everytime I try to talk to an agent the Xfinity AI Assistant runs me through a prompt to "troubleshoot" my wifi and restart my router with a promise to connect me with an agent if the problem persists. The problem persists and I am not put in touch with an agent to schedule an appointment. I need my internet fixed ASAP for work. Please give me a direct line to an agent to discuss my issue and schedule a technician appointment. 

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1 day ago

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EG

Expert

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114.7K Messages

4 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinitySeth

Official Employee

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662 Messages

4 days ago

Thank you for getting this moved over EG, and good day user_h5e1fs 👋 I work from home myself, so I definitely know how impactful internet issues can be when trying to work normally! Rest assured you're in the best place for help, and I'll do everything I can to help keep you online for good 👍

 

To confirm, the issues you're experiencing seem to be directly linked to how far your devices are from your modem in the home correct? And how far would you say the Wi-Fi booster is from the nearest part of your home you're losing connection from?

 

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user_h5e1fs

Visitor

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3 Messages

The wi-fi booster is a few feet from the device I want to connect to the internet but the connection still continues to drop. 

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4 days ago

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XfinitySeth

Official Employee

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662 Messages

That's definitely pretty odd being that it's that close. Did the technician happen to detect that while they were there evaluating things, or was the service working fine while they were there?

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4 days ago

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user_h5e1fs

Visitor

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3 Messages

 I haven't been able to get a technician to come to my apartment because I can't schedule one to come. Every time I try to schedule a technician Xfinity's support tries to get me to reboot my router or to troubleshoot things. My issue is I need to schedule a technician to come to my apartment but there's no number to call, no option to schedule a visit using Xfinity assistant, nothing. Please just give me a number to call to talk to a real person to schedule a visit. 

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1 day ago

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XfinityPeterH

Official Employee

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2.5K Messages

 

user_h5e1fs Let's get your account pulled up and see what we can do for you. Please send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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1 day ago

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