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Big-C954
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3 Messages

Wednesday, April 23rd, 2025 4:15 PM

Need to add unlimited date to my plan

I only want to add unlimited data to my existing plan. The A.I. loop is horrible and just wants to sell me things I do not need. Is this possible or do I need to cancel? I would ask customer service but it is impossible to get an actual human on the phone...

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Updated 

3 hours ago

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XfinityJorge

Official Employee

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2.1K Messages

5 hours ago

 

user_wu8d1q Thank you so much for using our Forums and for taking the time out of your day to reach us about your troubles adding unlimited data. You came to the right place for help and you are in the best hands. Please send me a DM with your full name and service address to get started. 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

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Big-C954

Visitor

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3 Messages

Thanks for the response.  I did as you asked.

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3 hours ago

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