Visitor

 • 

1 Message

Thursday, August 28th, 2025

Closed

Need to cancel internet service

Moving.  New location does not have service 

Oldest First
Selected Oldest First

Accepted Solution

Official Employee

 • 

3.1K Messages

22 hours ago

Thank you for working with our team to get the account ready for your move, user_2cnknu! Best wishes with your move and new place! 

Official Employee

 • 

129 Messages

24 hours ago

I will be more than happy to help you with your request. I will need you to send me a Direct message with the name and address to your account 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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