Visitor
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1 Message
Need to cancel Internet services
I need to cancel my Internet service at the end of this billing cycle, on August 28th. Chatting with the Xfinity Assistant keeps prompting me to schedule a callback, but for the past few days the page has had the error: "We're having some trouble scheduling your callback." I also do not see the option to send a Direct Message to Xfinity support, as described in some other posts. Please help!
EG
Expert
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112.3K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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EG
Expert
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112.3K Messages
2 days ago
@user_w9dlcn
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
A representative will reply to you here shortly.
(edited)
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XfinityDuron
Official Employee
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74 Messages
2 days ago
Hi there @user_w9dlcn I hope you are having an amazing day, I will be more than happy to help you with your request. Before we get started I ask that you send a direct message
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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