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user_sp379w
1st Topic

Visitor

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1 Message

Sunday, August 24th, 2025

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Need to Cancel Service from Out of the Country – Moving Abroad to Indonesia

Hello,

I am the Primary account holder and need to cancel my Xfinity internet service. My equipment has already been returned. I am now permanently relocating to Indonesia and will not be maintaining a U.S. residence, so I need the account closed fully. I cannot make the phone call with my US phone number in the profile from out of the country.


Could a support agent please assist me with completing the cancellation and provide a confirmation number or email once the account is closed?

Thanks!

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2 days ago

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XfinityPeterH

Official Employee

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2.2K Messages

5 days ago

 

user_sp379w We can help you with this process. Please send us your full name and complete address via our DM. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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XfinityKei

Official Employee

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1.8K Messages

2 days ago

@user_sp379w Thanks for meeting us in a direct message for more help with your account concerns. I hope your time in Indonesia is a great one! If you need anything else please don't hesitate to create a new post for us. 

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