need to cancel wifi ASAP

Question

I have been trying to cancel my wifi plan for weeks with no luck. I need it done ASAP before I am charged again for wifi I am not using. I moved in with friends who already have a different account set up but there is nowhere on the website to simply stop service.

EG · Answer

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityVictor · Answer

user_ybljnh Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

Customer Service

user_ybljnh

need to cancel wifi ASAP

EG

XfinityVictor

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