Visitor
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1 Message
Need to cancel Xfinity Internet service — currently outside the U.S.
I need to cancel my Xfinity Internet service effective immediately.
I have permanently left the United States and I am currently outside the U.S., so I am unable to call the Xfinity cancellation number or visit an Xfinity store.
I would like an Xfinity representative to help me cancel the service and contact me through the forum's private messaging system if possible.
I can provide my full name and service address privately for account verification.
Thank you.
XfinityAngie
Official Employee
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3K Messages
9 days ago
Please send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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XfinityJustinC
Official Employee
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2.6K Messages
9 days ago
@user_u1ux6q thank you for your time working with our Xfinity Forums support team today. It was a pleasure assisting with getting the account closed, going over the final prorated balance, and how to take care of the equipment to ensure you're not billed for unreturned equipment fees: https://www.xfinity.com/support/articles/returning-your-equipment . Our team is available 7 days a week between 6am - 1am ET for employee support, please create a new post if you need help with anything new. Have a wonderful rest of your day.
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